Shipping policy
**Shipping Policy**
Thank you for shopping with us at Donna Lewis. This Shipping Policy outlines our procedures and expectations regarding the shipping of your orders. By making a purchase through our website, you agree to the terms outlined below.
**Order Processing Time:**
1. **Processing Time:** Orders are typically processed and dispatched within 1-3 business days after payment is received, excluding weekends and holidays.
2. **Order Verification:** To prevent fraud and ensure accuracy, orders may be subject to verification. This may include confirming payment details, contacting the customer, or requesting additional information.
**Shipping Methods and Times:**
1. **Shipping Options:** We offer several shipping options, including standard shipping, expedited shipping, and international shipping. The available options may vary depending on your location.
2. **Shipping Times:** Shipping times vary based on the shipping method selected and your location. Estimated delivery times will be provided at the time of checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.
**Shipping Costs:**
1. **Shipping Charges:** Shipping charges are calculated based on the weight of the items ordered, the selected shipping method, and the destination address. Shipping costs will be displayed during the checkout process.
2. **Free Shipping:** We may offer free shipping promotions from time to time. Eligibility for free shipping will be clearly stated on our website or promotional materials.
**Order Tracking:**
1. **Tracking Information:** Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.
2. **Tracking Updates:** Please allow up to 24-48 hours for tracking information to be updated after your order has been dispatched. If you encounter any issues with tracking your order, please contact our customer service team for assistance.
**Shipping Restrictions:**
1. **International Shipping:** We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply to international orders. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.
2. **Restricted Items:** Some items may be restricted from shipping to certain locations due to legal restrictions or carrier limitations. We will notify you if we are unable to ship your order due to these restrictions.
**Shipping Address:**
1. **Accuracy:** Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
2. **Address Changes:** If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once an order has been dispatched.
If you have any questions or concerns regarding our Shipping Policy, please contact us at info@donnalewisusa.com. We are committed to providing you with a smooth and satisfactory shopping experience.
Thank you for shopping with us at Donna Lewis. This Shipping Policy outlines our procedures and expectations regarding the shipping of your orders. By making a purchase through our website, you agree to the terms outlined below.
**Order Processing Time:**
1. **Processing Time:** Orders are typically processed and dispatched within 1-3 business days after payment is received, excluding weekends and holidays.
2. **Order Verification:** To prevent fraud and ensure accuracy, orders may be subject to verification. This may include confirming payment details, contacting the customer, or requesting additional information.
**Shipping Methods and Times:**
1. **Shipping Options:** We offer several shipping options, including standard shipping, expedited shipping, and international shipping. The available options may vary depending on your location.
2. **Shipping Times:** Shipping times vary based on the shipping method selected and your location. Estimated delivery times will be provided at the time of checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.
**Shipping Costs:**
1. **Shipping Charges:** Shipping charges are calculated based on the weight of the items ordered, the selected shipping method, and the destination address. Shipping costs will be displayed during the checkout process.
2. **Free Shipping:** We may offer free shipping promotions from time to time. Eligibility for free shipping will be clearly stated on our website or promotional materials.
**Order Tracking:**
1. **Tracking Information:** Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.
2. **Tracking Updates:** Please allow up to 24-48 hours for tracking information to be updated after your order has been dispatched. If you encounter any issues with tracking your order, please contact our customer service team for assistance.
**Shipping Restrictions:**
1. **International Shipping:** We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply to international orders. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.
2. **Restricted Items:** Some items may be restricted from shipping to certain locations due to legal restrictions or carrier limitations. We will notify you if we are unable to ship your order due to these restrictions.
**Shipping Address:**
1. **Accuracy:** Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
2. **Address Changes:** If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once an order has been dispatched.
If you have any questions or concerns regarding our Shipping Policy, please contact us at info@donnalewisusa.com. We are committed to providing you with a smooth and satisfactory shopping experience.